Low-Income Energy Network – Program Information
The Low-Income Energy Network (LIEN) is a joint program of the Canadian Environmental Law Association (CELA) and the Advocacy Centre for Tenants Ontario (ACTO). LIEN’s aim is to ensure that low-income consumers have optimal access to energy efficiency and financial assistance programs and to build local community capacity to reduce energy poverty. You can find further information on their website: www.lowincomeenergy.ca
Thanks to their continued advocacy, the following programs and supports are available. We thank them for sharing this important information.
Ontario Electricity Support Program – OESP
Ongoing rate affordability program that provides low-income electricity consumers with an on-bill monthly credit.
https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs/ontario-electricity-support-program
Low-Income Energy Assistance Program Emergency Financial Assistance – LEAP EFA
An emergency financial assistance fund for low-income customers are in arrears or facing disconnection.
https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs/low-income-energy-assistance-program
Energy Affordability Program & Home Winterproofing Program
Programs that help low-income customers reduce their energy use through the introduction of free energy efficiency upgrades to their home.
https://saveonenergy.ca/For-Your-Home/Energy-Affordability-Program
https://www.enbridgegas.com/en/residential/rebates-energy-conservation/home-winterproofing-program
Low-income customer service rules that utility companies will offer, such as security deposit exemption, waiving of disconnection or reconnection fees, a generous arrears repayment agreement etc.
https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs/low-income-energy-assistance-program#special