How to Contact Us
If you are seeking legal information or legal advice, an affidavit or notarial true copy, please call our Intake Line at 416-441-1764 ext. 1. Due to the high volume of calls we receive, you will be asked to leave a message – you will not get a live person. Our Intake Team will call you back within 3 business days.
We do not accept walk-ins, clients will need to make an appointment. We have in-person intake service appointments available Mondays and Tuesdays from 1:30 pm to 4:30 pm at our office inside the Hub. To make an appointment, please call our Intake Line or visit our reception desk during our office hours (Monday to Friday 9:00 am to 5:00 pm, closed 12:30-1:30 pm).
Our Intake Line operates on weekdays from 9:00 am to 5:00 pm, but is closed during the following:
– The lunch hour from 12:30 pm to 1:30 pm
– Wednesdays 9:00 am to 1:30 pm
– Fridays 12:30 pm to 5:00 pm
– During in person intake service appointment hours (Mondays and Tuesdays from 1:30 pm to 4:30 pm)
– We are closed on weekends and statutory holidays.
*Our Intake Line may close at other times due to a higher than average volume of calls or shortage of Intake Staff.
This tip sheet was prepared by the Income Security Advocacy Centre (ISAC). Information and links are accurate and up-to-date as of March 2026. For more helpful tip sheets, updates, and information from ISAC, visit www.incomesecurity.org. Click here to download the PDF Version. Living on OW/ODSP and turning 65?
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