Contact Us
Intake Line – 416-441-1764 ext. 1
If you are seeking legal information or legal advice, an affidavit or notarial true copy, please call our Intake Line at 416-441-1764 ext. 1.
Due to the high volume of calls we receive, clients will be asked to leave a message – you will not get a live person. In your message, please let us know when you are available, and if you need an interpreter. If the line is closed, please call again when it is open. Our Intake Line is closed certain hours (see below).
Clients must complete the intake process first.
Our Intake Line operates on weekdays from 9:00 am to 5:00 pm, but is closed during the following:
- The lunch hour from 12:30 pm to 1:30 pm
- Wednesdays 9:00 am to 1:30 pm
- Fridays 12:30 pm to 5:00 pm
- During in person intake appointment hours (Mondays and Tuesdays from 1:30 pm to 4:30 pm)
- We are closed on weekends and statutory holidays
*Our Intake Line may close at other times due to a higher than average volume of calls or shortage of Intake Staff.
Intake Staff will call you back. Please wait at least 3 business days for their call. If you miss the call, please leave another message on the Intake Line with times you are available.
We do not accept walk-ins. If you would like to complete the intake process in person, you can also make an intake appointment. We have intake appointments available Mondays and Tuesdays from 1:30 pm to 4:30 pm. Intake appointments can be booked by:
- Calling our Intake Line and leaving a message. Please wait for a call back to schedule your appointment.
- or by visiting our reception desk during office hours (Monday to Friday, 9:00 am to 5:00 pm, closed for lunch 12:30-1:30 pm).
After you complete our intake process, you may be referred to one of our paralegals or lawyers. If you are referred to a paralegal or lawyer at DVCLS, they will call you back within 5 business days of completing the intake process.
Office Location
We are located inside the Thorncliffe Park Community Hub. The Hub is located inside the East York Town Centre at 45 Overlea Blvd on the second floor. Please use Entrance 6 and take the escalator or elevator up to the second floor.
Don Valley Community Legal Services
Thorncliffe Park Community Hub
45 Overlea Blvd, Unit 200
Toronto, ON M4H 1C3

Document Services
Don Valley Community Legal Services offers limited document services by appointment only. Photo ID is required and the document must be for the person requesting assistance. Document Services are offered by licensed lawyers (Notary Public) and/or licensed paralegals (Commissioners of Oaths). Please contact our Intake Line at 416-441-1764 ext. 1 to book an appointment. Document Services are not available during walk-in hours.
Zero-Tolerance Policy for Abusive Behaviour towards Staff
Don Valley Community Legal Services is committed to providing a work environment in which all our staff are free from workplace harassment and violence, and treated with respect and dignity. We have a zero-tolerance policy for abusive behaviour towards or in the presence of our staff, and we reserve the right to immediately deny service if our policy is violated.

